It seems that we haven't reached our plateau of WebCT course requests yet. Usage continues to grow for the system. The queue of course requests and other support requests has about a 2 week turnaround. Luckily we've hired a student who has turned out to be an invaluable help. As course usage continues to grow (we expect about 1000 for this academic year), the related support issues, training needs, and instructional design consultation grows.
I'm really looking forward to this LMS selection process. I think it is a good opportunity for us to re-evaluate our support structure, technical and administrative processes. Maybe there is opportunity in the new LMS to further automate many of the administrative tasks that are required so that we can spend more time on instructional design and training that the faculty want.
Colin Czerneda
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